April 13 — Ensuring barrier-free travel for special groups has always been the goal and mission of Didi. Didi Chuxing signed a strategic framework agreement with the Chinese Association of the Blind to further promote “barrier-free travel services” for the visually impaired. Previously, Didi launched the “barrier-free special car”, and continued to optimize the APP’s information barrier-free function, so that blind people can get a car smoothly through voice screen reading.
In addition to barrier-free information, Didi launched its “barrier-free travel service” in September last year. The first phase of the service was aimed at guide dog users, helping passengers with certified guide dogs to find their cars, avoid being rejected and complete their journeys smoothly. So far, the program has covered 74 cities across the country.
To ensure that all users with guide dogs across the country can ride smoothly, Didi has cooperated with several guide dog bases across the country. At the same time, Didi will give priority to these users and remind drivers to provide necessary help to passengers carrying guide dogs or visually impaired passengers through voice broadcasts and text messages.
So far, more than 1.8 million Didi drivers have completed the “barrier-free service” certification, which requires certified drivers to promise not to refuse passengers with guide dogs and to provide assistance to them as they can. Drivers will receive MEDALS of honor and an extra reward of 10 yuan per order for serving guide dog users.
This time, Didi signed a strategic framework agreement with the China Association for the Blind, which will further promote the “barrier-free travel service” from guide dog users to a wider range of visually impaired groups.
The country attaches great importance to building a barrier-free environment, and safe and smooth travel is a prerequisite for the visually impaired to work, study and participate in other social activities, said Li Qingzhong, president of the China Blinding People’s Association. “We look forward to Didi Chuxing’s model to effectively provide more accurate and tailored services for the visually impaired, and we also hope that Didi’s accumulated experience can be promoted to more companies.
Luo Zhenzhen, head of corporate social responsibility of Didi, said that Didi took the lead in providing barrier-free services in the online ride-hailing industry, and will continue to listen to the opinions of all sectors of society in the future, and gradually expand barrier-free travel services to more groups such as the hearing-impaired and physically disabled. At the same time, Didi is well aware of the hard work of drivers in their daily work, and hopes that more drivers can provide services for more disabled people with travel needs in their busy work.