On July 20, Henan Province was hit by an extremely heavy rain, with the daily rainfall at several national meteorological stations in Zhengzhou exceeding the historical maximum since meteorological records began.
Due to the rare continuous heavy rainfall, the Changzhuang Reservoir, Guojiazui Reservoir and Jialu River and other projects in Zhengzhou were in danger, and severe waterlogging occurred in the urban area of Zhengzhou, which seriously affected the railway, highway and civil aviation traffic in Zhengzhou.
Taikang life insurance group launched the emergency response plan in the first place, the chairman dung-sheng Chen, attaches great importance to group close linkage taikang life, taikang pension and taikang online three insurance subsidiaries set up emergency command center, group President Liu Ting army general command, emergency work, quick emergency launch ten emergency services initiatives:
1. Accept and report cases within 24 hours
Open 24 hours 95522 case report voice exclusive channel, accept customer consultation and claim.
2. Start the green channel of claim settlement
Quick priority to accept the disaster caused by all claims report, the accident to provide customers with carnation condolence service.
3. Take the initiative to check customer risk information
Carry out the active service work of claim settlement, obtain the list of accident personnel from multiple channels, and check the information of customer accident. Once the company’s customer is confirmed, take the initiative to contact the customer’s family and provide relevant assistance.
4. No insurance claim service
Customers can apply for claims directly without providing insurance policy.
5. Simplify claim settlement procedures
For the case of auto insurance compensation less than 10,000 yuan, the invoice can be reduced and paid immediately.
For the home property insurance report customers, can reduce the claim procedures and relevant insurance proof data.
6. Provide door-to-door claim service
For this disaster insurance claims customers, the company can provide door-to-door collection claims information, door-to-door compensation services.
7. Exclusive service of personal insurance claim settlement
If the accidental injury accident directly caused by this accident has been clearly diagnosed by the hospital and has met the conditions of accidental disability payment as agreed in the contract, it may not be identified separately.
For the medical insurance customers who need emergency treatment due to the disaster, the company will cancel the restrictions on hospitals and medicines.
8, quick compensation, pre-compensation service
Quick compensation channel: small cases without investigation, small cases priority claims.
Advance indemnity mechanism: provide advance indemnity service. In the event of an insured accident agreed in the contract, if the liability can be preliminarily determined, advance indemnity service shall be provided.
9. Car insurance rescue and rescue services
Coordinate the accident rescue, contact the rescue unit, cooperation unit, repair factory and 4S shop, assist the customer to rescue the vehicle, arrange the loss treatment in the first time. If the customer self-help contact the rescue matters, acknowledge the reasonable rescue expenses of the customer.
10. Provide psychological counseling services
Employ senior psychological experts to provide psychological counseling services for customers and their families in need.
Taikang Insurance Group will continue to pay attention to the weather change, pay attention to the customer insurance information, and actively do a good job in the claim settlement service.